Bauwssen invites you to carefully read the terms and conditions of use (called UGC) and the general conditions of sale (called GTC), as well as its policy of protection of personal data during browsing and ordering on its website.
The use of our site as well as any order imply the prior, full and complete acceptance of these Terms & Conditions which you acknowledge having read.
These Terms and Conditions apply for the duration of online services and productsoffered by Bauwssen.

I - GENERAL CONDITIONS OF USE (UGC)

Any access and / or use to the site www.bauwssen.fr implies compliance with all provisions of these terms and conditions of use and their acceptance.

TERMINOLOGY

Client : Any physical person, individual, adult who has full legal capacity to contract and make an order online on the sitewww.bauwssen.fr and who does not act as part of its commercial, industrial, artisanal or liberal activity.
User : means any other person using the site www.bauwssen.fr or any of the services offered.
Identifier : Is understood as the email address needed to identify a user on the site to access his account.
Password : means the succession of letters or numbers that the user must keep secret and allowing him, with his login, to access his account.

USE OF THE SITE

The site is accessible to any user with access to the internet.
The User can access his account only by using his username and password that he must keep secret and not disclose to a third party.

By creating an account, the User accepts the Terms and Conditions and our policy of protection of personal data.
The creation of an account on the site is reserved for any physical person aged at least 18 years old. Each user can only create one account.
All fields in the account creation form must be completed except those that are optional. All information entered by the User must be accurate.
When the user creates an account on the site, he receives an email confirmation of account creation. Bauwssen reserves the right to delete any account that does not comply with these Terms and Conditions.

II - GENERAL CONDITIONS OF SALE (GTC)

These general conditions of sale (GTC) define the conditions applicable to distance sales made on the site www.bauwssen.fr between on the one hand the person making a purchase via the website, hereinafter referred to as "Client or Customer" and on the other hand, the company or Bauwssen.
 

These General Terms and Conditions of Sale concern only physical person and who do not act in the context of their commercial, industrial, artisanal or liberal activity.
 

The Client acknowledges having read, prior to the validation of the order, these General Conditions of Sale that he acknowledges having read and accepted in full knowledge of the facts before the formation of the contract. Hence, any validated order is worth "electronic signature" and is equivalent to a handwritten signature and therefore implies irrevocable adhesion to these General Terms and Conditions of Sale.

Bauwssen reserves the right to adapt or modify these Terms and Conditions at any time. Each subscribed order will be under the terms of the GTC in force on the day of the order on the www.bauwssen.fr website. The date of the last update of the GTC, indicated at the bottom of this page, is effective date.

These general conditions of sale and use (hereinafter The GTCSU) constitute the Contract between SAS DERYAN GROUP (owner of the "BAUWSSEN" brand and the site www.bauwssen.com,) a simplified joint stock company with capital of 1000 euros registered under the number SIRET 918 180 472 00014 having its registered office located at 7 Allée de Chartres 33000 BORDEAUX (hereinafter The Seller), and any natural person (hereinafter the User) acting exclusively for non-professional purposes , browsing the site for any purpose.

The Seller is the operator of the online store www.bauwssen.com (hereinafter The Site).

Any registration, use of the Site, taking an order for a product appearing on the Site implies the prior and compulsory acceptance, without restriction or reservation, of these GTCSU.

The following information is mentioned on the Site:

- legal notices allowing precise identification of the operator of the Site;

- presentation of the essential characteristics of the goods offered;

- indication, in euros (including tax) of the price of the goods, as well as the delivery costs;

- indication of the methods of payment, delivery, or execution of the order;

- the existence of a right of withdrawal;

- the period of validity of the offer or the price;

All of this information is presented in French. The User declares to be of legal age and to have full legal capacity allowing him to engage under these GTCSU.

ARTICLE 1 – PRODUCTS

Each product purchased is sold subject to its Product Description. The informations about the Product are in French.

Each product is a hight quality furniture, designing and manufacturing in limited quantities or unique.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.

All products remain the property of Bauwssen until full payment of the price.

ARTICLE 2 AVAILABILITY OF PRODUCTS

Bauwssen undertakes to honor orders received on the site only within the limits of available stocks as indicated on the product sheet.

ARTICLE 3 – CONTACT INFORMATION

Seller's contact information is as follows:

Electronic address (e-mail): [email protected]

Phone number (not surcharged): 06 11 55 26 82 / 06 21 54 52 64

In accordance with the French Data Protection Act of January 6, 1978, reinforced and completed by the RGPD (General Data Protection Regulation) which came into force on May 25, 2018, the User has, at any time, a right of access, rectification, opposition, deletion and portability of all his personal data:

- by communicating a copy of his identity card,

- and by writing to the postal address of the Vendor indicated at the top of this document, or to the Vendor's e-mail address.

ARTICLE 4 – ORDER

The order process is as follow :

▪ Selection of items and addition to the basket

▪ Validation of the contents of the basket

▪ Customer’s identification via client’s login, account creation or guest checkout

▪ Confirmation of the delivery address and choice of the delivery method

▪ Choice of the method of payment and acceptance of Terms of Use

▪ Validation and confirmation of payment

▪ Order confirmation

The customer will be able to visualize at the various stages the details of his order and his total price, to correct possible errors, before confirming this one to express hisacceptance and form the contract of sale between the parts.
The customer will receive an order confirmation email. The final validation of the orderoccurs after validation of the payment. As long as the payment is not validated by the intermediary chosen by the customer, the order cannot be prepared by Bauwssen.
Bauwssen reserves the right to cancel or refuse any order from a customer with whomthere is a dispute over the payment of a previous order or which in his eyes wouldpresent any risk or if the order contains more than 3 similar products.

Once confirmed and accepted by Bauwssen, under the conditions described above, the order cannot be modified or withdrawal except for the exercise of the right of withdrawal.

The choice and the purshase of product is made on the only behalf of the buyer

ARTICLE 5 - PRICE OF PRODUCTS

All prices are indicated in euros all taxes included as applicable in France on the date of placing the order.
The prices of products displayed on the website do not inclued shipping costs. Bauwssenreserves the right to modify the displayed prices at any time.

Purchased items will be billed based on the rates in effect at the time of registration of the order. Will only be invoiced to the customer the price displayed on the website and commits Bauwssen from a contractual point of view.

Consequently, any other price indicated on any other page of the site does not engage the responsibility of Bauwssen.
All promotions are not cumulative.

They do not include the costs of processing, shipping, transportation and delivery, which are charged in addition, under the conditions indicated on the description of the Product and calculated prior to placing the order

Products dispatched outside the European Union or DOM-TOM territories are liable to attract customs duties or other local taxes, import duties or state taxes.

These duties and taxes are to be paid by customer, who is entirely responsible as regards both declarations and payments.

If the customer requests a faster or more expensive shipping method than standard shipping, the additional shipping costs, as they appear at the time of validation of the order by the Customer, are fully charged to the Customer.

ARTICLE 6 - PAYMENT

The payment of the product(s) is made based on the client's choice by :

- Bank card :  Bauwssen accepts national and international bank cards for Visa, Mastercard, American Express or any other networks.
In this case, the customer accepts the terms and conditions of sale and use of banking partners. Bauwssen uses a secure SSL payment system.
The customer temporarily leaves the Bauwssen website to register his encryptedbank details from the banking platform (Bank), which alone has the confidentialinformation. Bauwssen not has access to the customer's bank details and cannotkeep them on its servers, which is why they are required for each transaction on its site.

- Bank transfer 

- Check : Only if you live in Metropolitan France or DROM-COM or Monaco or Corsica. Just select "bank check" and confirm the order. An email will be sent withthe subject "Make your payment by check", indicating the address to which to address the payment. The order will be prepared once the check has been cashedin and after validation of the Bank. The bank must be domiciled in France or Corsica or in DROM-COM or Monaco.

In order to avoid any fraudulent payment, Bauwssen reserves the right to control the personal data communicated by the customer and to adopt all the measures necessaryfor the verification to the fact that the person whose bank account is debited is the one who has placed the order. 

All order will be prepared once the paiement has been fully made

ARTICLE 7 - DELIVERY

7.1 – DELIVERY AREA

bauwssen offers a free delivery cost on:

- French metropolitan territory;

- Monaco

- Switzerland;

- Belgium

- Luxembourg

- Spain

For the country hereunder the Shipping costs are indicated on the website.

• Andorra

• United states of America

• China

• Canada

• Russia

• Britain

• Dubai

• Japan

 7.2 DELIVERY CONDITIONS

An order is defined as one shipment for delivery to one address. The order value is calculated before taxes.

Bauwssen reserves the right to choose the most suitable mode of transport according to the nature of the product, its weight and its volume.
 

The delivery methods offered by Bauwssen is:

- home delivery (at the address indicated) by our delivery service. The product isdelivered at the door of the recipient's house or at the foot of his building in case of an apartment. This delivery does not include installation, commissioning or disposal of waste;

Bauwssen cannot be held responsible for an impossibility to deliver a product ordered on the site.

The product ordered is shipped on the time period indicated on the product sheet  

If the product is not delivered within 30 days after the period indicated on the product sheet, the Client would be able to cancel his order according to the consumer French law.

In case of non-conformity of the delivered Product, the Seller - undertakes to remedy it or to reimburse the Client, as indicated in the article - "Responsibility of the Seller - Guarantee".

The Seller assumes the risks of transport and is obliged to reimburse the Client in case of damage caused during transport.

Deliveries shall be made by an independent carrier to the address given by the Client at the time of ordering and to which the carrier can easily have access.

When the Client has chosen a carrier, delivery is deemed to have been made as soon as the Products ordered have been handed over by the Seller to the carrier, who has accepted them without reservations. The Client therefore acknowledges that in this specific case, it is the carrier's responsibility to make the delivery and has no recourse against the Seller in the event of non-delivery of the goods transported.

In the event of a particular request from the Client concerning the conditions of packaging or transport of the products ordered, duly accepted in writing by the Vendor, the related costs will be subject to specific additional invoicing, on the basis of an estimate previously accepted in writing by the Client.

if the product has been damaged during transport, the Client must systematically refuse the goods and indicate his reserves in the form of handwritten observations, detailed, dated, explicit and accompanied by his signature on the delivery note.
If, despite the delivery anomalies, the Client has accepted the goods, he must imperatively issue accurate, detailed, dated, explicit handwritten reserves on the nature of the problem on thedelivery note.
It is recalled for all intents and purposes that the reservations expressed by the Clientare intended to record the existence and importance of damage at the time or duringdelivery.
In case of any problems, we advise our Clients to make themselves known within 7 daysafter delivery, otherwise no claim can be made to carriers and no guarantee can betriggered.

Visible defects in appearance not noted and not declared and mentioned on the deliverynote once the delivery is validated, will be excluded from any guarantee or legalguarantee.

The Seller will refund or replace as soon as possible and at its expense, the deliveredProducts whose defects of conformity or apparent or hidden defects will have been dulyproved by the byer, in accordance to the present terms or consumer law.
In the absence of a notification from the Client, the order will be considered as compliant.

ARTICLE 8 - OWNERSHIP

The transfer of ownership of the Product from the Seller to the Client will only be made after full payment of the price by the Client, regardless of the date of delivery of the Product.

Whatever the date of transfer of ownership of the Product, the transfer of the risks of loss and deterioration relating thereto will only be realized at the moment when the Client takes physical possession of the Product. The Product travel at the risk of the Seller.

ARTICLE 9 - RIGHT OF WITHDRAWAL

The right of withdrawal is governed by Articles L.221-18 et seq. Of the Consumer Code.
 

9.1 - EXERCISE OF THE RIGHT OF WITHDRAWAL

The Clinet has a period of 14 days to exercise his right of withdrawal from a contract concluded at a distance, following a canvassing telephone or off-premises, without having to justify his decision or to bear other costs than those provided for in Articles L. 221-23 to L. 221-5 of the Consumer Code.

When the right of withdrawal is exercised, Bauwssen is required to reimburse the Clientfor all amounts paid, including delivery charges, without undue delay and no later than fourteen days from the date on which Bauwssen is informed of the Client's decision to retract. Bauwssen may defer reimbursement until recovery of the order or until the Clienthas provided proof of the shipment of said order, the date chosen being the date of when either one of this 2 facts happen first. Bauwssen is not required to reimburse any additional charges if the Client has expressly chosen a more expensive method of delivery than the standard delivery method offered by Bauwssen.

9.2 - EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts:

1 ° Provision of services fully performed before the end of the withdrawal period and whose execution began after express prior consent of the consumer and express waiver of his right of withdrawal;
2 ° supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period;
3 ° Supply of goods made to the specifications of the consumer or clearly personalized;
4 ° supply of goods likely to deteriorate or expire quickly;
5 ° Supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
6 ° supply of goods which, after being delivered and by their nature, are mixed indissolubly with other articles;
7 ° Supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional;
8 ° Maintenance or repair work to be performed urgently in the consumer's home and expressly requested by him, within the limits of spare parts and work strictly necessary to respond to the emergency;
9 ° Provision of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
10 ° supplying a newspaper, periodical or magazine, except for subscription contracts to such publications;
11 ° Concluded at a public auction;
12 ° Accommodation services, other than residential accommodation, goods transport services, car rental, catering or leisure activities that must be provided at a specified date or period;
13 ° Provision of digital content not provided on a physical medium whose execution began after express prior consent of the consumer and expressly waived his right of withdrawal.

9.3 TERMS OF THE RIGHT OF WITHDRAWAL

Prior to any return of a product or a retraction, the customer must notify its intention to retract either:

▪ by connecting to the website with the withdrawal form (download the withdrawal form) duly completed and signed to the contact address mentioned before;
 

▪ by email at the following address: 

9.4 - RETURN OF PRODUCTS ORDERED FOLLOWING THE RIGHT OF WITHDRAWAL

The Client returns the product to the professional or a person designated by the latter, without undue delay and, at the latest, within fourteen days of the communication of his decision to retract in accordance with Article L. 221-21 of the Consumer Code.
The return costs and the transportation of the returned products are the customer’s responsibility.

The returns are to be made in their original condition and complete (packaging, accessories, instructions ...) allowing their return to the market in new condition, accompanied by the purchase invoice.

Damaged, soiled or incomplete products are not accepted.

ARTICLE 10 – LIABILITY/ WARRANTY

10-1. USE OF THE WEBSITE

Bauwssen exercises due diligence to ensure that the information on the site is accurateand up-to-date. However, errors and omissions may occur. The photographs of the products sold on the site are not contractual. The liability of Bauwssen cannot beengaged :

▪ For all the inconveniences or damages inherent to the use of the Internet network, in particular an interruption of the service, an external intrusion or the presence of computer viruses, or any fact qualified of force majeure, presenting an unforeseeableand irresistible character according to the definition of law and jurisprudence.

▪ In the event that the order is unsuccessful or if Bauwssen is prevented from complying withone of its obligations for a force majeure that is unpredictable and irresistible in accordance with the definition of force majeure in accordance with the law and jurisprudence, especially in case of inclement weather preventing the delivery of the order.

If any of the clauses of this contract were to be declared null by a change of legislation, regulation or by a court decision, this would in no way affect the validity and the respect of all the other provisions of the present General Conditions of Sale.

10-2. WARRANTY

the philosophy of the BAUWSSEN brand is to offer very high-quality furniture that is passed on from generation to generation, the Products sold on the Site benefit from a Lifetime Warranty against hidden defects, i.e. defects that are not apparent at the time of sale and that prevent or compromise the use for which the Product is intended, for the entire life of the Product.

The lifetime warranty applies under normal conditions of use (in good father of family), in conditions of domestic use only (excluding any professional or collective use, etc....) and in accordance of the advice of maintenance, use and handling specified in the note accompanying the Product or given by email to the Client

The screws, mechanisms, hinges and slides are guaranteed for TWENTY-FIVE (25) YEARS and will benefit from a standard exchange upon written request (by mail, or email) or replacement with the equivalent according to availability.

The lifetime warrantie doesn’t cover:

• - Damage related to changes or variations in color, shade, density of materials (fabrics, leather, wood, foam ...) due to sunlight or artificial light (spotlights ...), a maintenance product not suitable for the coating, or normal wear of the seat;

• damage caused by parasites when the Product is kept in a room belonging to the Client;

• damage caused by sinister (flooding or water infiltration, lightning or short-circuit, tornado

• deformation or abnormal wear and tear or breakage, i.e. when the parts have been used for non-domestic purposes, and/or without respecting the maintenance recommendations, overloaded, modified, mistreated (e.g. traces of blows) or intentionally by the Client

• damage related to the finishing, not insured by the Seller, of Products sold in unstained wood;

• Damage due to oxidation of metal parts caused by abnormal humidity conditions (atmosphere with relative humidity over 65%);

• Claims related to knocks, splinters, scratches and micro-scratches and aesthetic properties of wood with knots and grain

The purchase invoice for the furniture must accompany the standard exchange request.

The request for a standard exchange will be subject to an assessment by the Seller (on-site visit, photos, etc.) in order to verify that it falls within the conditions of application of the Warranty.

If the request falls within the conditions of application, the defective part(s) will be sent back to the Client within THIRTY (30) WORKING DAYS, by followed letter, or the Product will be given in the hands of the Seller for intervention, at the choice of the Seller. In this last case, the expenses of return of the Product will be chargeable to the SellerReminderof article L.217-16 of the Consumer Code:

When the buyer asks the seller, during the delay of the commercial guarantee granted to him at the time of the acquisition or repair of a movable good, for a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run.

This period shall run from the date of the buyer's request for intervention or from the time the item in question is made available for repair, if this is after the request for intervention.

11-3. legal warranty

In accordance with the legislation in force at the time of putting these General Terms and Conditions online, in article L.217-15 of the French Consumer Code, you will find belowthe applicable texts :
The legal guarantee of conformity applies regardless of the commercial guarantee thatmay be granted.

Article L.217-4 of the Consumer Code : "The seller delivers a good in accordance with the contract and is responsible for any lack of conformity existing at the time of delivery.
He also responds to any lack of conformity resulting from the packaging, the assemblyinstructions or the installation when he is charged to it by the contract or is carried out under its responsibility. "

Article L.217-5 of the Consumer Code: "The property conforms to the contract :
1 ° If it is fit for the customary use of a similar good and, where applicable :

▪ if it corresponds to the description given by the seller and possesses the qualities that hehas presented to the buyer in the form of a sample or a model;

▪ it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, including advertising or labeling;

2 ° Or if it has the characteristics defined by mutual agreement by the parties or issuitable for any special use sought by the buyer, made known to the seller and the latter has accepted. "

Article L.217-7 of the Consumer Code : "Deficiencies that occur within twenty-four months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise.
For second-hand goods, this period is fixed at six months.
The seller can combat this presumption if it is not compatible with the nature of the good or the lack of conformity invoked. ".
Article L.217-9 of the Consumer Code : "In case of lack of conformity, the buyer choosesbetween repair and replacement of the property.
However, the seller may not proceed according to the choice of the buyer if this choiceentails a cost obviously disproportionate compared to the other modality, taking intoaccount the value of the good or the importance of the defect. He is then obliged to proceed, unless it is impossible, according to the method not chosen by the buyer. ".

Article L.217-10 of the Consumer Code : "If the repair and replacement of the propertyare impossible, the buyer can return the property and be refunded the price or keep the property and get a part of the price.
The same faculty is open to him:
1 ° If the solution requested, proposed or agreed pursuant to Article L. 217-9 cannot beimplemented within one month of the claim of the buyer;
2 ° Or if this solution cannot be without major inconvenience for this one taking intoaccount the nature of the good and the use that it seeks.
The resolution of the sale cannot however be pronounced if the lack of conformity isminor. ".

Article L.217-12 of the Consumer Code : "The action resulting from the lack of conformity is prescribed by two years from the delivery of the property".

Article 1641 of the Civil Code : "The seller is bound by the guarantee for reasons of hidden defects of the thing sold which make it unsuitable for the use for which it isintended, or which reduce such use so much that the buyer would not have not acquired, or would have given a lower price, if he had known them.

Article 1643 of the Civil Code : "He is liable for hidden defects, even though he would not have known them, unless, in this case, he has stipulated that he will not be obliged to any guarantee".

Article 1644 of the Civil Code : "In the case of articles 1641 and 1643, the buyer has the choice to return the thing and to be refunded the price, or to keep the thing and get a part of the price".

Article 1646 of the Civil Code : "If the seller was unaware of the defects of the thing, hewill be held only to the return of the price, and to refund to the purchaser the costsincurred by the sale".

Article 1648 of the Civil Code : "The action resulting from latent defects must be broughtby the purchaser within two years from the discovery of the defect".

ARTICLE 12 – DATA PROTECTION

In accordance to the personal data protection law, the datas are collected for for the processing of his order and the preparation of invoices, in particular.

This data may be communicated to any of the Seller's partners responsible for the execution, processing, management and payment of orders.

The processing of information communicated through the Site meets the legal requirements for the protection of personal data, the information system used ensuringoptimal protection of such data.

The Client has, in accordance with the national and European regulations in force, a permanent right of access, modification, rectification, opposition, portability and limitation of the processing of information concerning him.

This right can be exercised under the conditions and according to the methods defined on the Site under the tab "Privacy Policy"

ARTICLE 13 – INTELLECTUAL PROPERTY

The use of the website is reserved for a strictly private use.
The entire website is subject to French and international legislation on copyright, intellectual property and unfair competition. All rights of reproduction are reserved, including for iconographic and photographic documents.
All elements of the website  whether visual or sound, brand, logo, text, photos, videosand domain name, are protected by copyright, trademarks or patents.
Infringement of the rights of the owner of the brand constitutes an infringement and an offense which will be the subject of a criminal complaint if it is established byBAUWSSEN.
In accordance with the provisions of the Intellectual Property Code, only the use for private use is authorized, subject to different or even more restrictive provisions of the intellectual property code.
The content is the exclusive property of BAUWSSEN

ARTICLE 14 - UNFORESEEABLE EVENTS

In the event of a change in circumstances unforeseeable at the time of the conclusion of the contract, in accordance with the provisions of Article 1195 of the Civil Code, the Party that has not agreed to assume the risk of excessively onerous performance may request renegotiation of the contract from its co-contractor

ARTICLE 15 - FORCE MAJEURE

The Parties shall not be liable if the non-performance or delay in the performance of any of their obligations, as described herein, results from an event of force majeure, as defined in Article 1218 of the Civil Code.

ARTICLE 16 - APPLICABLE LAW IN CASES OF DISPUTES

These General Terms and Conditions of Sale are subject to French law.

ARTICLE 17 - DISPUTE
In the event of a dispute between BAUWSSEN and the customer, the customer may use a consumer mediator free of charge for the amicable resolution of contractual disputes over the performance of a service provision contract. The client has a period of 1 yearfollowing the first written complaint made to BAUWSSEN to seize the national mediator. See the website http://www.economie.gouv.fr/mediation-conso.
In case of failure, any dispute will be brought before the French court.

Those terms are a traduction, the french original CGUS prevail

ARTICLE 18 - Information précontractuelle - Acceptation de l’Utilisateur

Any order on the Site implies full acceptance of these CGUS and the obligation to pay for the Products ordered, which is expressly recognized by the Client who waives, in particular, the right to invoke any contradictory document, which would be unenforceable against the Seller.

The Client acknowledges having been fully informed, before the conclusion of the Contract and by the availability on the Site of the present CGUS, of the essential characteristics of the good he is about to buy, in accordance with article 111-1 1° of the Consumer Code.

APPENDIX 2

- WITHDRAWAL FORM

To the attention of

SAS DERYAN GROUP

Mr Jean DERYAN

7 Allee de Chartres 33000 BORDEAUX

"Sir,

On (date), I placed an order with you by (telephone, mail, Internet) and took delivery of it on (date).

In accordance with article L. 221-18 of the consumer code, I inform you that I wish to exercise my right of withdrawal concerning this order and I will return it to you within the next fourteen days.

(If you have paid a deposit or the entire order)

Please reimburse me the sum of (…) euros that I paid you by (credit card, etc.).

Thanking you, please accept, Madam, Sir, the expression of my best regards.

PRIVACY POLICY

1 DATA PROTECTION

1.1 PRIVACY POLICY

To protect your privacy, Bauwssen is committed to ensuring the highest level of protection of your personal data.
As part of its activities, we provide our Clients an e-commerce service accessible from the website www.bauwssen.fr , also available on smartphones and tablets.
To deliver its service, Bauwssen collects personal data about individuals. The collection of data is done on the website of Bauwssen or upon receipt of order.

The purpose of this article is to provide you with complete information about the use made by Bauwssen of the personal data of its Clients.
Bauwssen, as Data Controller, undertakes to comply with the provisions of French and European Regulation  on the protection of personal data.
In the forms of collection of personal data on the site or in paper format, the Client is notably informed of the mandatory nature or not of the collection of data. In the event of failure to provide a mandatory data field, Bauwssen will not be able to perform its services.

1.2 LEGAL BASIS FOR TREATMENTS

Bauwssen collects and records personal data of its customers to carry out the following treatments:

- Client account, shopping cart and order management;

- Management of payment and credit transactions

- Management of delivery operations;

- Customer relationship management (phone / chat / email), follow-up of after-sales orders, product returns and refunds;

- Fight against fraud during the payment of the order and management of unpaid invoices after order;

- Sending offers by email or any other support

The processing is carried out within the framework of the execution of the contract and the management of the order.

For processing operations requiring consent, the data subject may withdraw consent by making a request to the following address: xxxx

1.3 USER RIGHTS

In accordance with the regulations applicable to personal data, users have the following rights:

-They can update or delete their data by logging into their account and configuring the account settings;

-They can delete their account by writing to the following email address: [email protected]. Please note that information shared with other users, such as reviews, may remain publicly visible on the Site, even after their account has been deleted;

-They may exercise their right of access to the personal data concerning them by writing to the following e-mail address: [email protected] . In this case, before implementing this right, the Site may request proof of the user's identity in order to verify its accuracy;

- if the personal data held by the Site is inaccurate, they may request that the information be updated, by writing to the following e-mail address: [email protected] ;

- Users may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the following e-mail address: [email protected] .

In the event of no response or an unsatisfactory response, the data subject may refer the matter to the supervisory authority in France, the CNIL: https://www.cnil.fr/

1.4 DATA TRANSMISSION OUTSIDE

You are hereby informed that personal data concerning you may be transmitted for the purposes set out above to companies located in countries outside the European Union and which do not have an adequate level of protection regarding privacy. 
Prior to the transfer outside the European Union, and in accordance with the regulations in force, BAUWSSEN implements all the procedures required to obtain the guarantees necessary to secure such transfers.
Transfers outside the European Union may be carried out in particular within the framework of the following activities:
Realization of logistics operations (protection by standard contractual clauses)
 

1.5 CONSERVATION OF DATA

BAUWSSEN has established specific rules regarding the retention period of Users' personal data.
To calculate the most relevant shelf life, BAUWSSEN distinguishes:

▪ Prospective people who have never made a purchase from BAUWSSEN

▪ The so-called "customers" having made at least 1 purchase

A separate shelf life will be applied to prospects and customers.
The retention period for prospects is a maximum of 3 years from the creation of the account.

The retention period for customer data is that of the commercial relationship plus the legal requirements and a maximum of 3 additional years for commercial prospecting purposes.

1.6 SECURING YOUR DATA

As a data controller, BAUWSSEN takes all the necessary precautions to preserve the security and confidentiality of the data, and to prevent them from being distorted, damaged or unauthorized third parties having access to them.
 

1.7 FIGHT AGAINST FRAUD ON THE INTERNET

In order to secure payments and deliveries and ensure optimal quality of service, the personal data collected on the site is also processed by BAUWSSEN to determine the level of fraud risk associated with each order and, if necessary, to help modulate the conditions of execution thereof. 

1.8 DATA ON MINORS UNDER 16

In accordance with the general conditions of sale, it is necessary to be 18 years old to create an account on our website and make purchases.
 

2 - COOKIES, TAGS AND TRACKERS

When using our Service, information relating to the navigation of your terminal (computer, tablet, smartphone, etc.), may be recorded in "Cookies" files placed on your device, subject to the choices that you would have expressed about Cookies and that you can change at any time.

2.1. WHAT IS A COOKIE?

The term "cookie" encompasses several technologies that make it possible to perform navigation tracking or behavioral analysis of the user. These technologies are multiple and constantly evolving. There are, in particular, cookies, tag, pixel, Javascript code.
The cookie is a small text file saved by the browser of your computer, tablet or smartphone and which allows to keep user data to facilitate navigation and allow certain features.
There are two types of cookies:

▪ The first party cookies, deposited by BAUWSSEN for the purposes of navigation and operation of the site;

▪ Third party cookies deposited by third-party partner companies to identify your interests and send you personalized offers. These third-party cookies are directly managed by the companies that publish them and must also comply with the data protection regulations.

Currently no third party cookies are placed on our site

2.2. WHAT ARE THE REASONS FOR COOKIES, TAGS AND TRACKERS?

The Cookies that BAUWSSEN emits on the site allow us:

▪ To establish statistics and volumes of use and use of the various elements making up our services. As such, we use cookies to measure audience.

▪ To adapt the presentation of our site according to the terminal used;

▪ To memorize information relating to a form that you have filled in on our site (registration or access to your account, service subscribed, contents of a shopping cart, etc.);

▪ To allow you to access reserved and personal areas of our site, such as your account, through identifiers;

▪ Implement security measures, for example when you are asked to log back in your account after a certain amount of time;

2.3. HOW TO MANAGE THE USE OF COOKIES, TAGS AND TRACKERS?

In accordance with regulation, we collect your prior consent to the deposit ok cookies.
You can make the choice at any time to express and modify your wishes in terms of cookies, by the means described below.

2.3.1 SETTING UP YOUR BROWSER

You can configure your browser so that cookies are saved on your device or, conversely, they are rejected, either systematically or according to their issuer. You can also configure your browser so that the acceptance or the refusal of cookies are suggested to you punctually, before a cookie is likely to be registered on your terminal.

You can exercise your choices, depending on which browser you use

For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to change your wishes for cookies.

For Internet Explorer ™: https://support.microsoft.com/help/17442,
For Safari ™: http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html,
For Chrome ™: https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en
For Firefox ™: http://support.mozilla.org/en/kb/Activate%20and%20d%C3%A9sactiver%20les%20cookies,
For Opera ™: https://help.opera.com/en/latest/web-preferences/#cookies

2.3.2. SETTING UP THE OPERATING SYSTEM OF YOUR SMARTPHONE

You have the possibility to control the deposit of cookies on your smartphone in the settings of the operating system.
On iOS: https://support.apple.com/en-us/HT201265
On Android: https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform=Android

2.3.3. OPPOSITION LIST TO MANAGE THE DEPOSIT OF COOKIES

You also have the possibility to oppose the deposit of cookies by accessing the website https://www.youronlinechoices.com/fr/controler-ses-cookies/.
 

To find out more about your rights, visit the website of your supervisory authority:

▪ In France, the CNIL: https://www.cnil.fr/

▪ In the United Kingdom, the ICO: https://ico.org.uk/

▪ In Spain, the AEPD: http://www.agpd.es/portalwebAGPD/index-idfr-idphp.php

▪ In Portugal, the CNPD: https://www.cnpd.pt/index.asp

▪ In Belgium, the CPVP: https://www.privacycommission.be/fr

▪ In Switzerland, FDPIC: https://www.edoeb.admin.ch/edoeb/de/home.html

3 - EVOLUTION/MODIFICATION OF THE POLICY

The Site reserves the right to make changes to this policy at any time. If a change is made, Bauwssen undertakes to publish the new version on its website. If the user does not agree with the terms of the new wording of the personal data protection clause, he has the possibility to delete his account

1 DATA PROTECTION

1.1 PRIVACY POLICY

To protect your privacy, Bauwssen is committed to ensuring the highest level of protection of your personal data.
As part of its activities, we provide our Clients an e-commerce service accessible from the website www.bauwssen.fr , also available on smartphones and tablets.
To deliver its service, Bauwssen collects personal data about individuals. The collection of data is done on the website of Bauwssen or upon receipt of order.

The purpose of this article is to provide you with complete information about the use made by Bauwssen of the personal data of its Clients.
Bauwssen, as Data Controller, undertakes to comply with the provisions of French and European Regulation  on the protection of personal data.
In the forms of collection of personal data on the site or in paper format, the Client is notably informed of the mandatory nature or not of the collection of data. In the event of failure to provide a mandatory data field, Bauwssen will not be able to perform its services.

1.2 LEGAL BASIS FOR TREATMENTS

Bauwssen collects and records personal data of its customers to carry out the following treatments:

- Client account, shopping cart and order management;

- Management of payment and credit transactions

- Management of delivery operations;

- Customer relationship management (phone / chat / email), follow-up of after-sales orders, product returns and refunds;

- Fight against fraud during the payment of the order and management of unpaid invoices after order;

- Sending offers by email or any other support

The processing is carried out within the framework of the execution of the contract and the management of the order.

For processing operations requiring consent, the data subject may withdraw consent by making a request to the following address: xxxx

1.3 USER RIGHTS

In accordance with the regulations applicable to personal data, users have the following rights:

-They can update or delete their data by logging into their account and configuring the account settings;

-They can delete their account by writing to the following email address: [email protected]. Please note that information shared with other users, such as reviews, may remain publicly visible on the Site, even after their account has been deleted;

-They may exercise their right of access to the personal data concerning them by writing to the following e-mail address: [email protected] . In this case, before implementing this right, the Site may request proof of the user's identity in order to verify its accuracy;

- if the personal data held by the Site is inaccurate, they may request that the information be updated, by writing to the following e-mail address: [email protected] ;

- Users may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the following e-mail address: [email protected] .

In the event of no response or an unsatisfactory response, the data subject may refer the matter to the supervisory authority in France, the CNIL: https://www.cnil.fr/

1.4 DATA TRANSMISSION OUTSIDE

You are hereby informed that personal data concerning you may be transmitted for the purposes set out above to companies located in countries outside the European Union and which do not have an adequate level of protection regarding privacy. 
Prior to the transfer outside the European Union, and in accordance with the regulations in force, BAUWSSEN implements all the procedures required to obtain the guarantees necessary to secure such transfers.
Transfers outside the European Union may be carried out in particular within the framework of the following activities:
Realization of logistics operations (protection by standard contractual clauses)
 

1.5 CONSERVATION OF DATA

BAUWSSEN has established specific rules regarding the retention period of Users' personal data.
To calculate the most relevant shelf life, BAUWSSEN distinguishes:

▪ Prospective people who have never made a purchase from BAUWSSEN

▪ The so-called "customers" having made at least 1 purchase

A separate shelf life will be applied to prospects and customers.
The retention period for prospects is a maximum of 3 years from the creation of the account.

The retention period for customer data is that of the commercial relationship plus the legal requirements and a maximum of 3 additional years for commercial prospecting purposes.

1.6 SECURING YOUR DATA

As a data controller, BAUWSSEN takes all the necessary precautions to preserve the security and confidentiality of the data, and to prevent them from being distorted, damaged or unauthorized third parties having access to them.
 

1.7 FIGHT AGAINST FRAUD ON THE INTERNET

In order to secure payments and deliveries and ensure optimal quality of service, the personal data collected on the site is also processed by BAUWSSEN to determine the level of fraud risk associated with each order and, if necessary, to help modulate the conditions of execution thereof. 

1.8 DATA ON MINORS UNDER 16

In accordance with the general conditions of sale, it is necessary to be 18 years old to create an account on our website and make purchases.
 

2 - COOKIES, TAGS AND TRACKERS

When using our Service, information relating to the navigation of your terminal (computer, tablet, smartphone, etc.), may be recorded in "Cookies" files placed on your device, subject to the choices that you would have expressed about Cookies and that you can change at any time.

2.1. WHAT IS A COOKIE?

The term "cookie" encompasses several technologies that make it possible to perform navigation tracking or behavioral analysis of the user. These technologies are multiple and constantly evolving. There are, in particular, cookies, tag, pixel, Javascript code.
The cookie is a small text file saved by the browser of your computer, tablet or smartphone and which allows to keep user data to facilitate navigation and allow certain features.
There are two types of cookies:

▪ The first party cookies, deposited by BAUWSSEN for the purposes of navigation and operation of the site;

▪ Third party cookies deposited by third-party partner companies to identify your interests and send you personalized offers. These third-party cookies are directly managed by the companies that publish them and must also comply with the data protection regulations.

Currently no third party cookies are placed on our site

2.2. WHAT ARE THE REASONS FOR COOKIES, TAGS AND TRACKERS?

The Cookies that BAUWSSEN emits on the site allow us:

▪ To establish statistics and volumes of use and use of the various elements making up our services. As such, we use cookies to measure audience.

▪ To adapt the presentation of our site according to the terminal used;

▪ To memorize information relating to a form that you have filled in on our site (registration or access to your account, service subscribed, contents of a shopping cart, etc.);

▪ To allow you to access reserved and personal areas of our site, such as your account, through identifiers;

▪ Implement security measures, for example when you are asked to log back in your account after a certain amount of time;

2.3. HOW TO MANAGE THE USE OF COOKIES, TAGS AND TRACKERS?

In accordance with regulation, we collect your prior consent to the deposit ok cookies.
You can make the choice at any time to express and modify your wishes in terms of cookies, by the means described below.

2.3.1 SETTING UP YOUR BROWSER

You can configure your browser so that cookies are saved on your device or, conversely, they are rejected, either systematically or according to their issuer. You can also configure your browser so that the acceptance or the refusal of cookies are suggested to you punctually, before a cookie is likely to be registered on your terminal.

You can exercise your choices, depending on which browser you use

For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to change your wishes for cookies.

For Internet Explorer ™: https://support.microsoft.com/help/17442,
For Safari ™: http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html,
For Chrome ™: https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en
For Firefox ™: http://support.mozilla.org/en/kb/Activate%20and%20d%C3%A9sactiver%20les%20cookies,
For Opera ™: https://help.opera.com/en/latest/web-preferences/#cookies

2.3.2. SETTING UP THE OPERATING SYSTEM OF YOUR SMARTPHONE

You have the possibility to control the deposit of cookies on your smartphone in the settings of the operating system.
On iOS: https://support.apple.com/en-us/HT201265
On Android: https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform=Android

2.3.3. OPPOSITION LIST TO MANAGE THE DEPOSIT OF COOKIES

You also have the possibility to oppose the deposit of cookies by accessing the website https://www.youronlinechoices.com/fr/controler-ses-cookies/.
 

To find out more about your rights, visit the website of your supervisory authority:

▪ In France, the CNIL: https://www.cnil.fr/

▪ In the United Kingdom, the ICO: https://ico.org.uk/

▪ In Spain, the AEPD: http://www.agpd.es/portalwebAGPD/index-idfr-idphp.php

▪ In Portugal, the CNPD: https://www.cnpd.pt/index.asp

▪ In Belgium, the CPVP: https://www.privacycommission.be/fr

▪ In Switzerland, FDPIC: https://www.edoeb.admin.ch/edoeb/de/home.html

3 - EVOLUTION/MODIFICATION OF THE POLICY

The Site reserves the right to make changes to this policy at any time. If a change is made, Bauwssen undertakes to publish the new version on its website. If the user does not agree with the terms of the new wording of the personal data protection clause, he has the possibility to delete his account